1. Are all Earthy By Ellenza products certified?
Yes, Earthy By Ellenza is ISO certified & FDA approved.
2. Are all products toxin-free?
All our products are formulated toxin-free. we only choose to work with high-quality ingredients that meet our strict efficacy, safety & our sustainability.
3. Do you really infuse real fruits & gold into your products?
Yes, we conduct extensive research & source our fruit extracts & 24K gold from certified & licensed organic labels.
4. How to properly store my Earthy By Ellenza products?
Ensure the bottles are closed and airtight. Storing your products in a cool, dry place, and using clean hands to obtain the product will help maintain its integrity and live up to its shelf life.
Extreme temperature can alter the consistency & effects of the product.
5. Does my product have an expiration date?
Most of our products have a shelf life of about 24 months after opening. Make sure to check the expiry date before use.
6. Most of our products have a shelf life of about 24 months after opening. Make sure to check the expiry date before use.
Organic & natural products can also cause irritation to the skin, make sure to do a patch test before use.
7. How long does it take to see the results?
The minimum of 15 days to start feeling the difference & 30-45 days to see the difference. Each product is unique & may take a shorter or extended period to see the desired results depending on the targeted concern.
8. Will Earthy By Ellenza break me out?
Skin health is completely individual and dependent on genetics, hormones, and lifestyle choices, including skincare, if you’re concerned with breakouts do check out our acne kit.
9. Can I recycle my empty Earthy By Ellenza jars?
Yes, we have a recycling program - In exchange for 5 of Earthy By Ellenza empties (glass jars) we credit 10% off on your next order. How it works is - You can clean your in-perfect-condition jars in & out once you’ve emptied them, Wipe them dry inward & outward. Ship them or drop them off at one of the outlets (Mangalore, Bangalore, Kasergod) to redeem 10% off on your next order.
10. Does Earthy By Ellenza ship globally?
Yes, we do - however shipping charges would be additional.
11. When will my order get shipped?
We're unable to predetermine the specific date of delivery but it takes a minimum of 5-7 business day working days. To know further, get in touch with us - @earthybyellenza
12. What is Earthy By Ellenza’s return policy?
Regrettably, we do not have a return policy, All products are considered as final sales. Feel free to reach out to us for personal assistance or drop feedback.
13. Where can I purchase Earthy By Ellenza products?
You can choose to directly order from our website or shop from us offline at any of our outlets (Mangalore, Bangalore, Kasergod) & authorized reseller (Alchemy - Kannur). Please keep in mind, If you have access to our products through other sellers - they are not authorized, and we are not able to guarantee the authenticity of their products.
Treatments:
1. What results can I expect?
You can expect instant to 1-2 days results with our 1 sitting treatment & 3-4 sessions with the target-based treatments depending on the skin’s concerns.
2. Are there any risks involved?
No, our treatments are FDA-approved & we only choose to serve you with the safest & most efficient products & techniques along with the latest technology.
3. What about aftercare?
Aftercare is highly recommended at Earthy By Ellenza. Moisturizer & sunscreen is non-negotiable (and to incorporate a BHA toner if you have enlarged or comedones - blackheads & whiteheads).
4. What can I expect during the treatment?
You can expect a
A) Well-trained aesthetian doing the procedure and overseen by the aesthetic doctor.
B) Luxurious and only high quality products used during the treatment
C) intensive & intentional steps to target respective skin concerns.
5. How long do results last?
You can expect results to last longer with proper aftercare.
6. What about Recovery and downtime?
Fortunately, most of our one-time treatments don't require downtime, however, you can expect better results if you are away from harsh rays(UVA & UVB).
You can expect downtime with all our target-based treatments.
7. Why haven't I seen any/major results?
Understanding the basic ways the skin works is - all skin types vary and its functionalities can not be a 100% pre-determined such as allergies or irritability of an ingredient. Results are subjective, what treatment/skincare plan may work for one may not work for another the same way. Trying out & observing is the best approach to help you derive what sort of peels, treatments, & ingredients work best for you.
8. Treatment Frequency?
The best part about our treatments is that they are versatile, getting the one-time session treatments as frequently as once in 2-3 months can benefit your skin immensely & eventually help you achieve your skin goals. whereas getting the target-based treatments as regularly as once in 8-12 months helps maintain the results for a longer period of time.